Customer Satisfaction Survey

Earlier this year, we sent a survey to the volunteers who used our services in 2019 and asked for their opinion. Here are the main outcomes summarized.

How is Volunteer Center Amsterdam (VCA) found?

– 83.5% came to VCA on their own initiative; most people know us through the internet (59%) or through friends/acquaintances (14.5%), through an advertisement or social media (6.5%), or a market or information session (3.5%).
– 12.1% were referred by the municipality, a reintegration agency, the UWV, or another institution.

What is it used for?

Did you find what you were looking for through VCA?

95.9%

Says to have been received hospitably at VCA

81.9%

believes that VCA has a good and wide range of job vacancies and that this is a useful tool for finding volunteer work.

3.9%

find the offer too much and 10.1% find it difficult to find volunteer work through this channel.

Getting started?

46% is currently active as a volunteer through us.
The welfare sector is the most popular (33.3%), followed by healthcare (29.6%), arts and culture (25.9%), education (20.2%), charities (9.8%), events (7.7%), and nature and environment (6.7%).

84.6% find this very satisfying or satisfying. 1% is currently not satisfied.