How satisfied are volunteers with VCA?

Satisfaction Survey Report 2023

Earlier this year, all volunteers who signed up with VCA in 2023 received a questionnaire. We asked for their opinion on VCA’s services.

We have compiled the key findings.

How did you end up at Volunteer Center Amsterdam (VCA)?

82% came to VCA on their own initiative; most people know us through the internet (59%), friends/acquaintances (19%), or through an advertisement or social media (4%). 7.5% were referred by the municipality, a reintegration agency, the UWV, or another institution.

What are you using?

73%Rates the job board as good to very good.68%finds the bimonthly newsletter to be good to very good. Mediation conversations are rated as good to very good by80%of the volunteers.Some comments:
“It was all so simple, job vacancy, apply, done.”
“Thanks to a job posting on the site, I am now working as a volunteer.”

Did you find what you were looking for through VCA?

61%believes that VCA offers a diverse and wide range of job vacancies6%find the range too large and 9% find it difficult to find volunteer work through this channel.Some comments:
“This is the best way to find the job that matches your interests, and you will also be amazed by the huge and varied selection.”
“A wide range of job vacancies, easy to make appointments, pleasant contact.”

What do you think of the customer friendliness of VCA?

82%says to have been received hospitably at VCASome comments:
“Always customer-friendly”
“Once again, personally friendly and ‘to the point'”

73%finds the user-friendliness of our systems good to very good.Some comments:
“There are enough parameters to make the right choice.”
“Clear website”

How many stars does VCA receive?

85%
Give VCA 7 stars or more. Even 65% receive 8 stars or higher.

Getting started?

69% are currently active as volunteers. Half are active thanks to VCA.

The welfare sector is the most popular (49%), followed by arts & culture (26%), education (25%), informal care and charities (both 16%), Nature & environment and events (both 12%), and sports & recreation (11%).

89% feel this meets their expectations (very) well. 1% is currently not satisfied.

93% feel appreciated by the organization they are active in. More than half also consider this (very) important.

Who filled out the survey?

More than 70% are 51 years old or older. 20% of the participants are working while 38% are retired. 24% are not working. Approximately a quarter of the volunteers live in the South district, followed by Center with 16% and East with 14%.