Complaints procedure

Our employees are committed every day to supporting many volunteers and (volunteer) organizations as best as possible. If you are not satisfied with our services, we hope you will indicate this to us.

We would be happy to discuss this with you to find a solution together. If we cannot reach an agreement together, you can file a complaint with us.

Purpose of the procedure

The procedure shall aim to

• resolving complaints satisfactorily;
• preventing consequential damages;
• preventing recurrence.

Submitting complaints

A complaint is addressed to our director/director of the Central Amsterdam Volunteers Foundation. The content of the message must be: your contact details, date and description of the complaint. You can submit the complaint by email to amsterdam@vca.nu  with ‘complaint’ in the subject line. You can also send the complaint by post to

Volunteers Central Amsterdam
Attn director/director
Rozenstraat 206
1016 PA Amsterdam

• Receipt confirmation
  Receipt of a complaint will be confirmed to the complainant by email. The confirmation will inform you what the further course of events is.
• Handling
  A complaint addressed to Stichting Volwilligers Centrale Amsterdam will be handled by the director/director. Once the complaint has been satisfied to the complainant’s satisfaction, the obligation to further process the complaint lapses. In this case, the complainant will be informed by email or in writing that the complaint is considered closed.
• Secrecy
  All data subjects must treat the data notified to them strictly confidentially.
• Term of settlement
  A complaint will be processed within 10 working days.

Download the complaints procedure in PDF here.